Our system has many useful features that will benefit your business. With over 14,000 businesses and homeworkers already registered with us you can be confident that we will deliver to you a robust and professional service. Whether you want to create a more professional image, have a national presence, manage your incoming calls more effectively, track your inbound response from your adverts and marketing campaigns or install disaster recovery for your phone lines, we have the answer!

N.M.A.C. Technologies (Never Miss A Call) explained:

Google Analytics Integration NEW!

Utilise Googles free and powerful Analytics package to analyse your call statistics and gather geographic data on your callers, empowering you to make informed decisions that will help you with design, promotion and media decisions you have to make. For the first time be able to analyse your call and web traffic in one place effectivley and best of all... for free! remember the free Switchboard is the only call manager in the UK which gives you all this functionality free of charge empowering UK business's to work smarter. For more information on Analytics Integration click here.

Call queuing for your business

If you have limited lines into your office, we will queue the callers and put them through to you as soon as a line becomes free. In effect, this increases the number of lines available to you. This will be especially useful to you at busy times of the day or should you have a particularly busy inbound campaign . Your customer will never hear the engaged tone again and you won't miss a call!

No maintenance and no licensing fees

We maintain the service at no cost to you. We also cover the performing rights expense, another cost saving.

Missed call alert - Email and SMS

Once a customer calls your number, we record the inbound CLI (The caller's phone number) when available; Should a customer hang up when they are on hold we will send their phone number to your email address in seconds so you can call them back.
At a small additional cost you may also recieve your missed call alerts via SMS to your mobile phone. SMS alerts are great if you are out of the office for the day or are called away at short notice. Optional SMS credits can be purchased via worldpay once you are logged into your account. A major plus for customer service. Many companies have increased their staffing levels as a result of this useful service.

No capital expense

No need to buy an expensive PBX (PBX is a traditional Switchboard)

Easy answer phone

If the caller has been on hold for more than two minutes, or your number calls out of hours, we give them the option to leave a voicemail. Once they have completed the message, we email it to you in seconds. This makes it easy for you to listen to, forward and store. This feature is so much better that an old fashioned answer phone.

Instantly re-routes your calls

If you move offices permanently, or just for a day or a week or even an hour, you can re-route all your calls to the new office. This can be done via a simple web page instantly! In a disaster recovery situation you can re-route to an alternate location in seconds and continue to conduct business.

Route your calls to your mobile

Divert your calls to up to five different locations including your mobile. Just give your customers a single number! Have your calls try your landline, then your mobile or go directly to your mobile phone. Use your mobile phone as a second inbound line at busy times!*

Powerful follow me and call distribution capabilities

If you work from more than one location, or your company has multiple offices or even employs home workers, we can distribute your calls to any of three landline locations. This ensures that the call is answered by the first available operator regardless of their geographic location within the UK.

Line Identification Option (whisper)

Each number you obtain can be configured for a different purpose e.g. sales, admin, support etc. When you answer the call you will hear a short message which will identify the call; such as "you have a sales call". This allows you to personalise the way in which you greet each caller. Whether you operate more than one company from a single office or have home workers who need to identify between personal and business calls, this function will become invaluable to you!.
If you are using a free Switchboard account, the prompt customisation service is offered via an 090 telephone number charged at 50p per minute from a BT landline. Calls made from other networks or from mobiles may cost considerably more. Please ensure you have the bill payers permission before proceeding with this call or hang up now if you do not wish to proceed. This service is provided by Liquid11, PO BOX 236, Lowestoft).
. Calls made from other networks or from mobiles may cost considerably more. Please ensure you have the bill payers permission before making this call. This service is provided by Liquid11, PO BOX 236, lowestoft. If you are a premium account holder this service will be offered via a 0844 or 0843 telephone number charged at standard rate.

Web based control panel

Enter the user name and password you selected and then our simple control panel lets you update or amend your number settings. It takes seconds and is simple to use. You can update your settings whenever and as often as you like. Call our customer service desk during office hours if you have a question regarding the settings.

No cost to your business

There is no set up fee or rental fee for this product.
There is no increase in your phone charges or your phone bill.
It is 100% free for businesses, sole traders or home workers based in the UK that have less than 50 employees. We guarantee this! We offer you two 0844 or 0843 numbers without charge, if you wish to have additional numbers under your account this is easy to do for a small monthly fee. Optional extra features such as sms missed call alerts are available at a small extra charge should you wish.

Two Free 0844 or 0843 numbers

Choose from over 200, 0844 or 0843 numbers. Never have to change your telephone number again, no matter what part of the UK your business moves to. Get a BIG company feel with BIG company features for FREE whilst giving your customer a number which has a low call cost!

Choose your own "On Hold" music

While your callers are waiting to be connected they are played "On Hold" music. You can choose what genre of music your customers get to hear from over 15 different choices currently available. To listen to the different genres currently available call the numbers below:

Set open and close times

When callers phone outside your normal opening hours, the call is recorded and sent via a missed call alert to your email, ensuring you never miss an opportunity. You can also set the system to offer an out of hours voicemail if you wish. This feature is also great if you're a home worker and don't want people calling you in the evening!

Quick Close

This useful feature is very handy if you pop out of the office in a hurry! It allows you to hit a button and send your calls to your out of hours announcement! Great when you have to run.

Call Statistics

Know which numbers under your account people are calling. Compare numbers, run a missed call alert report so you can call your customer back. Track your marketing and KNOW which adverts work and which adverts are wasting you money! If you take a few moments to use the stats, we can guarantee you will save big money on ineffective advertising!

Customize your introduction and out of hours message

The system allows you to quickly record a customer introduction or an out of hours message that reflects your opening times and or emergency contact number. Or choose from dozens of pre recorded greetings that we supply.
If you are using a free Switchboard account the prompt customisation service is offered via an 090 telephone number charged at 50p per minute from a BT landline. Calls made from other networks or from mobiles may cost considerably more. Please ensure you have the bill payers permission before proceeding with this call or hang up now if you do not wish to proceed. This service is provided by Liquid11, PO BOX 236, Lowestoft).
If you are a premium account holder this service will be offered via a 0844 or 0843 telephone number charged at standard rate.

Campaign reporting

Campaign reporting enables track you marketing spend and also telephone call conversion from different website referrers.
Campaign reporting is a powerful and malleable tool. This feature allows you to quickly and easily run managed reports to compare the number of calls (and the resultants of those calls) giving you accurate statistics on things such as how well different adverts are performing, which web pages are inspiring your visitors to call you and what percentage of you web site visitors from a paticular referrer are going on to call you.

In addition to this feature we offer a free JavaScript component which can be used on your website to automatically display a different queue number based on the visitors referrer, click here for instruction on how to get and use this.